Yum! Brands - KFC Global: Customer App Roadmap Delivery
Yum! Brands
Colmenero IO was engaged as the lead partner for architecture, front-end web and mobile application development, production support, and analytics configuration for KFC's global customer platform, spanning six countries. The scope was a six-month roadmap of features to be delivered into production across the platform.
A delivery window with a fixed six-month timeline.
A roadmap of features at varying levels of refinement, with many not yet ready for engineering.
Feature refinement and preparation for engineering needed to be accelerated while organising them into a coordinated sprint plans.
Platform stability and performance needed to be maintained across all six countries throughout the delivery period.
Working in close partnership with KFC's global product leaders, we operated as the front-end web and mobile delivery team alongside our dedicated support and operations functions.
Feature Refinement and Sprint Planning
Rapidly moved features through refinement to engineering-ready state, working with global and country stakeholders to confirm requirements and organise the work into coordinated sprint plans.
Front-End Web and Mobile Development
Delivered front-end web and mobile development across the roadmap, increasing speed while reducing code defects.
Operational Support
Maintained operational support for the customer applications throughout the delivery period, ensuring platform stability and capacity planning while features moved through development, UAT, and into production.
Six-month roadmap was delivered on time with 76 features completed.
96% delivery success rate.
UAT and production defects were reduced relative to historical baselines.
Operational support responsibility was maintained throughout the delivery period.